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Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Ordering & Payment

How can I order?

You can order easily using our online platform. When you find a product you need, you can add it to your cart, login, and go through the ordering process. After the order is ready, you will receive an order summary in your email. The order summary will also be stored in your account. You can also easily make reorders afterward by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.

How can I order? What information should I input when ordering?

Our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of VAT number.

What payment methods can I use?

You can use all the major credit cards. If you are a customer with an established customer relationship with Nathistore. you are able to use the invoice as a payment method on our online shopping checkout process. If invoicing option is not activated for you although you are a repeated customer, please contact info@nathistore.com and notify us.

Is VAT charged?

If you have a VAT number, then VAT is not charged. You need to remember to add the VAT number to your account information section. The online checkout system will automatically fill in the submitted VAT number when you order products.

How can I order? What should I do if the payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact info@nathistore.com to notify us about the problem. We can manage the order manually.

How can I order? How can I change the delivery address?

Sign in to your account and go to “my account”. On “my account” you can change all your contact information.


Can I Track My Order?

We will send you the tracking code of the shipment when the parcel has been sent.

Shipping Time?

Shipping time will be confirmed on the order confirmation document.

Shipping Cost

Shipping costs are dependent on your location and products on your order. Some products need to be shipped in dry ice. These dry ice shipments have a slightly higher shipping fee. Our online store shows the shipping fee and shipping cost automatically on the checkout.

Changing The Shipping Address?

You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.